Last updated September 3, 2026

Privacy Policy

Phoenician HVAC collects contact details you choose to provide when you call, email, text, or request service. We use that information to respond to HVAC service requests, coordinate appointments and service requests, provide customer support, and improve customer communication.

Information we collect

We may collect your name, phone number, email address, service address, message details, communication preferences, SMS opt-in and opt-out records, and basic website analytics.

How we use information

We use information to respond to inquiries, route service requests, coordinate appointments, provide requested customer-care text messages, maintain records, and improve the website and customer experience.

Service providers

Information needed to respond to an HVAC service request may be shared with service providers that help us operate the website, manage communications, process forms, or respond to the requested service. We do not sell or rent mobile subscriber information.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

SMS privacy and choices

If you opt in to the Phoenician HVAC customer-care text program, we use your mobile number and messages only to provide the service-request communication described at the point of consent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Participation is voluntary and is not a condition of purchasing services. For the complete program disclosure, visit our SMS consent page and Terms.

Data retention and security

We retain information only as reasonably necessary for service-request records, customer support, compliance, and legitimate business purposes. We use reasonable administrative and technical safeguards, but no transmission or storage system can be guaranteed completely secure.

Contact

Questions or privacy requests can be sent to service@phoenicianhvac.com.